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Dear Guest

Thank you for choosing the Marbella Resort Sharjah we hope
you are pleased with our facilities and services.

It is our aim to provide with the best of service and the highest standard
of facilities. We ask for your assistance by filling in this questionaire
which will help us maintain a high standard in the hospitality industry.

Thank You.

 

1. Overall , how would you grade the Resort?
 Excellent Good Fair
           
2. RECEPTION
            
How was your reservation handled?
            
a) Front Desk Staff
            
Attitude
 Excellent Good Fair
Appearance
 Excellent Good Fair
Friendliness
 Excellent Good Fair
Efficiency
 Excellent Good Fair
             
b) Bellboy            
Attitude Excellent Good Fair
Appearance Excellent Good Fair
Friendliness Excellent Good Fair
Efficiency Excellent Good Fair
             
3. SUITE & VILLAS            
Please grade your suite/villa            
Appearance Excellent Good Fair
Cleanliness Excellent Good Fair
Comfort Excellent Good Fair
Furnishings Excellent Good Fair
Bathroom Excellent Good Fair
Guest Amenities Excellent Good Fair
             
4. OTHER SERVICES            
Message / Wake up Call Excellent Good Fair
Laundry / Valet Excellent Good Fair
Recreational Facilities Excellent Good Fair
Swimming Pool Excellent Good Fair
Children's Playground / Gardens Excellent Good Fair
 
5. RESTAURANTS
 
Food Quality
Ambiance
Service
Caffe Undici

Excellent

Good

Fair

Excellent

Good

Fair

Excellent

Good

Fair
Caesar's Palace

Excellent

Good

Fair

Excellent

Good

Fair

Excellent

Good

Fair
Rendezvous

Excellent

Good

Fair

Excellent

Good

Fair

Excellent

Good

Fair
Pool

Excellent

Good

Fair

Excellent

Good

Fair

Excellent

Good

Fair
Room Service

Excelleny

Good

Fair

Excellent

Good

Fair

Excellent

Good

Fair

6. Is there an employee you would like to recommend for being an outstanding employee?
7. Is there any amenity you would like to see addedto the Marbella Resort?
8. Did you enjoy your stay?
Yes
     No    
9. Would you stay with us again?
Yes
     No     
10. Do you have any other suggestions / comment?

Name Suite / Villa no.
Address Tel.no.
P.O. Box Date
Email

 
(c)Copyright 2002, Marbella Resort Sharjah.